In Case of Emergency – Call on Us!

As a business owner, you likely work long hours – but it’s impossible for you to be available 24/7. Even so, many types of businesses may wish to improve their value proposition by offering 24/7 emergency services to their clients. This may be the case with medical offices such as a family MD practice, dentist or veterinarian or a business that works in the trades such as a plumber or locksmith. Whatever the reason your business might need to provide 24/7 emergency services, you can save time and money through live call answering services with Touch Communications.

red phone on desk

Why offer 24/7 Emergency Services?

The hassle of a flooded basement and the panic from a cracked tooth that bit down into that unpopped popcorn kernel don’t always happen during regular business hours. But when these things do happen, your customers want to know that someone is available to help. If you can assist someone in their hour of need, whether it’s on a Wednesday at midnight or on a holiday weekend, chances are they will turn to you the next time you need help – and recommend you to their friends as well. Businesses that offer round the clock emergency response, therefore have a distinct advantage over those that don’t.

Why use live call answering and how does it work?

Of course, it’s possible to have an office that is open 24/7 or an employee on hand at all times, but for many businesses this solution is simply too costly. The fact is that for most businesses, emergencies don’t happen every day so to have a designated employee on hand at 2 am might just mean you’ll be paying her to file her nails or check her Facebook status!

Live call answering is a much more cost effective solution than always having one of your own employees available, and to the person calling in it works exactly the same way! Off hour calls are transferred to our call centre where they are answered by friendly and professional customer service representatives who answer the call with the same script that your own employees do.

If the caller on the other end of the line has an emergency, our CSRs will respond in a manner that has been pre-decided by you. This may include directing them to the nearest urgent care centre in the case of a medical emergency, or contacting a designated person within your organization in the case of a plumbing emergency. If the call is not an emergency the CSR may book an appointment for them during business hours or perform another action that you have determined. Your customer is taken care of and your business runs seamlessly.

Contact Touch Communications to learn more

Perhaps you have been contemplating offering 24/7 emergency services. Or maybe you already offer them but you feel that your process is not as efficient as it could be. Touch Communications is proud to offer many businesses just like yours the ability to be available around the clock for their customers and we’d love to show you how we can do the same for your business. Give us a call today if you’d like to learn more.

Be Prepared Today with Touch Communications

The Benefits of a Live Call Answering Service for Entrepreneurs

A live call answering service can revolutionize your day to day workflow, especially for those entrepreneurs and start-ups with a virtual office. When it comes to running a start-up, you will spend a lot of time away from your desk. From taking meetings with other entrepreneurs to networking with other professionals, answering your phone can sometimes fall between the cracks. A live call answering service will prevent potential new business from getting left behind. Read on to learn about the benefits of a live call answering service for entrepreneurs and start-up companies!

Entrepreneur at building site with tablet

Reduce Overhead Costs

A live call answering service is an incredibly efficient technology that makes it possible for you to stay on top of incoming phone calls without disrupting your work day. At Touch Communications our professional virtual assistants answer your phones, with your business name, during working hours. Your calls are then forwarded to your cell phone. Better yet, you only take the calls you want. Your voicemail is accessible 24/7, and you never have to worry about missing a potential new client. A live call answering service makes it possible to reduce overhead expenses while maintaining the level professionalism you desire.

For many of our clients, a live call answering service complements their virtual office. A virtual office means that you can cut down significantly on staffing, rent, and overhead expenses. Without having to pay for square footage, you can redirect your funds towards purchasing the best possible equipment, traveling to meet new clients, and saving for your future. For many start-up companies, rent makes up one of the most significant expenses. By eliminating this expense, start up success is closer than ever.

Customized Live Answer Services

With Touch Communications you choose the services you want. We work with you to cater a live answer set of services that fit your budget as well as your business style. Touch Communications provides professional call answering services, before transferring the necessary calls to your cell phone. Using email/SMS, you will either be contacted with the date, time, and name of the caller, or the call will be transferred to you directly. One of the many benefits of a live answering service is that your clients will never know that you are not sitting at your desk.

Professional Virtual Assistant Services

At Touch Communications, we provide professional virtual receptionist services to each and every one of our clients. The virtual assistants who provide the live call answering services are well versed in your industry. Acting upon your instructions, our virtual assistants will either direct your calls or take messages. The beauty of a call answering service is that you can adapt these instructions to suit your daily schedule.

To learn more about Touch Communications’ live call answering service, contact us today! We look forward to customizing a package to suit your start up company’s unique set of needs.