How Live Call Answering Can Raise Your Company’s Prestige

If you’re looking for a great way to easily impress customers, increase sales and boost your company’s professional image, then look no further. Touch Communications provides businesses with live, 24-hour live call answering services from professional staff who care just as much about your business as you do.

Happy professional woman talking on a headset

Our Professional Touch

We know that you place a large amount of trust in the people you employ to be the first voice that your customers hear. That’s why we at Touch Communications only employ individuals who are professional, respectful, smart and caring. We don’t just take messages and page business owners with caller’s information. Instead, we take the time to carefully listen to all incoming calls and answer them with the same amount of professional care that customers have come to expect from you. We consider ourselves an extension of your business and take pride in providing your customers with the best experience possible.

Always Open for Business

Businesses are finding it challenging to keep up with the pressing need to always be available for customers. Gone are the days of customers being able to call only during business hours. In order to keep ahead of your competitors and to provide customers with an experience that they will remember, your company requires a live answer service. Customers will not only be happy that their call has been answered right away by a caring professional, but they will be impressed knowing that their call will always be answered, regardless of when they call.

Only One Chance to Make a Great First Impression

First impressions are everything to customers. As a business owner, you don’t want an answering machine to be the first thing that a potential customer hears, or worse – the last thing, before they dial your direct competitor who does use a live answering service. Instead, you want an experienced customer service provider who will answer your business’ calls with the highest degree of professionalism, at all times of the day, which can easily raise your company’s prestige.

Your Own Personal Secretary!

Are you a small business or a start-up enterprise who cannot afford a large staff at this time? If so, then using Touch Communications is like employing the best personal secretary as your own staff! Having a professional answer your company’s calls can give your business an enhanced status to customers. Choosing Touch Communications to be that live answering service is a simple, cost-effective way to add prestige to your company.

Around-the-Clock Service

Employing Touch Communications as your call answering service means providing customers with excellent customer service at all hours of the day. Regardless of where your business is located, we can help you. We offer a variety of package options, but all options have one commonality: to raise the profile of your company. Don’t trust anyone else with increasing your company’s image – call Touch Communications today!

Multi-tasking isn’t as efficient as you think

If you operate a business, no doubt there are times when your plate is very full. Many entrepreneurs handle this by – and even pride themselves – in multitasking.  It has been said by some however, that multitasking is just task-switching. After all, you really can’t be assisting a customer and doing your bookkeeping at the same time.

Man shaving at computer while he works

The truth is, that “multitasking” is not nearly as efficient as you may think it is. One study, conducted by the University of Michigan revealed that by switching tasks midway, it can actually increase the total time by up to 25%.[i]

So, if multitasking isn’t the answer what is? Here are a few tips to help you stop multitasking and truly become more productive.

Just Do It

This slogan doesn’t just work for Nike – it can work for you too. When you begin a task, see it through to completion rather than jumping around. If you are going through your emails, either answer them, forward them to someone else who can handle them, or decide if they are unimportant and delete them.

Delegate, Delegate, Delegate

The more tasks that you can delegate to someone else, the more focus you can put toward building your business. Certain jobs in your business can be transferred to your employees, partners or even third party suppliers, such as a call answering service.

Eat Your Frogs First

It’s a gross expression, but this is something that works well in business. Get the less enjoyable tasks out of the way. Then you can put your complete focus on more enjoyable tasks without feeling the dread of the tasks you’d rather avoid.

Resist the Tyranny of the Urgent

If you are not careful, it can be easy to allow urgent, yet not overly important issues take up your time. As a business owner, there are times when you will have to let go – or pass the issue to someone else in your organization in order to allow you to focus on more important matters.

Just Say No

Entrepreneurs by nature, are ambitious people. But if you take on every single challenge that comes your way, burn-out can follow close behind. This, in turn, can lead to less than ideal performance in the commitments that you already have.

When a new challenge arises, you need to ask yourself if it fits your overall mission and vision and whether you have the resources (time, money, and people) to handle it. If the answer is no, then no needs to be your answer as well.

Do Not Multitask!

The key to learning any new skill is repetition. If you have been accustomed to multitasking, you need to unlearn it by deliberately and repetitively not multitasking. Multitasking hurts productivity and leads to time wasted.

So, the next time that you feel tempted to multitask, remember that while it may feel efficient, the evidence suggests otherwise. Follow these tips to stop multitasking and boost your productivity.

Allow Touch Communications to help simplify your tasks. We provide 24/7 live answering for your business, which leaves you with one last task to worry about.


Is it Time to Find a New Live Answering Service?

There is no doubt that an answering service can be a real benefit to businesses that might not be able to afford or that may not require a full-time receptionist. A live answering service should make your business better, save you money, and help you with your brand image. But just as in any other industry, there are live call answering providers that are better than others, and there are some that may start out great but then lose quality over time. If you’re wondering whether it is time to hang up on your current live call answering service and call on a new one, here are three signs that it may be time to switch.

Business Woman not sure which phone to choose to answer

1. You’ve Been Getting Poor Reports from Customers

If you’ve been in business any length of time, you know that some customers are hard to please. But if you’re getting several reports from your customers that they did not have a positive experience calling your business, then consider it a red flag.

Complaints such as long on-hold times, being given the wrong information, or simply being treated in a way that wasn’t courteous and respectful should be taken seriously. If you wouldn’t tolerate a certain behaviour from your employees, then you shouldn’t tolerate it from your live answering service.

2. They don’t Offer 24 Hour Answering Service

If you are not getting 24/7 service from your call answering company, then you are missing out on one of the biggest advantages of having a live answering service.

Customers today are used to getting an immediate response whether they are surfing the web or calling a local business. The fact is, that if a customer calls after hours and doesn’t get their call answered they will likely call your competition rather than waiting for your office to open the next day.

There are all kinds of ways that a call answering service can be helping your customers after hours including providing general information, taking payments, scheduling appointments, and transferring emergency calls to the appropriate person.

3. Lack of Service

Your live answering service is responsible not only for providing good customer service to your customers, but it should also be providing good customer service to you.

If you are having trouble getting through to your service, or are having technical or billing issues that are not being resolved in a prompt and efficient manner then you will end up wasting a lot of time that could have been better spent working on your business.

As a business owner, you know the importance of getting the best value for your dollar – but you won’t be getting that from a live call answering company that is providing poor service.

If you are looking to switch your live answering service, then it’s important to find a company that is going to treat your customers with respect and provide them with a high level of service. These days, working with a company that provides a 24 hour answering service is a must. And finally, you want to know that you as a customer are getting the attention and accuracy you deserve.

At TOUCH Communications, we consider ourselves an extension of your business. Providing a 24 hour answering service, our staff consisting of smart and professional individuals provide a seamless experience for your customers with the same care they have come to expect from you. So, if you’re ready to switch providers contact us today and our team of experts will help you get started.

Live Call Answering Services for Funeral Directors

As the adage goes, the only two certain things in life are death and taxes. But at least when it comes to taxes, things happen on a predictable schedule. Death, however, can be more unpredictable – which is why funeral directors can benefit from live call answering services.

Funeral Director Assisting Client
If you operate a funeral home, then you understand that you must be available to families at a moment’s notice when they lose a loved one. But being tethered to your telephone simply isn’t practical – and having staff always on call is expensive.

Fortunately, live call answering services from Touch Communications can provide many benefits to your funeral service business. Here are four reasons why using live call answering services from Touch Communications might be right for your business:

24/7 Services

As mentioned, a call to a funeral home can take place any time of day or night. In fact, many deaths occur late at night or early in the morning outside of what most people would consider normal business hours. Even if the death has occurred earlier and the body of the deceased is already with the funeral home, distraught families may still call at odd hours with questions or concerns.

Professional and Sympathetic Customer Service Representatives

Funeral directors must walk a fine line between keeping things professional and showing empathy for the families that use their services. Naturally, they don’t want to pass off their callers to just anyone. The CSRs from Touch Communications always show the highest level of professionalism and are trained to deal with a wide range of clients. Our CSRs understand the importance of treating your customers as if they were their own and representing your brand accordingly.

Call Forwarding

Obviously, there are some things that Touch’s CSRs can’t do for your funeral business – such as visit a home to pick up a body. At Touch, we offer call forwarding services so that you or a designated staff person can still get emergency calls that only you can handle.

Appointment Setting

Of course, not every call to a funeral home happens because a death has occurred. These days, more and more people are understanding the benefits of pre-paid and pre-arranged funeral arrangements. Many callers simply want to book an appointment to ensure that final arrangements are made according to their wishes and that families are spared the burden of having to arrange things themselves.

While these types of calls typically do take place during regular business hours, you don’t want to take them if you are busy with a funeral or tending to a grieving family. Allowing Touch to take the call and make the appointment using an online calendar frees you up to give your best service to those who are physically present at the funeral home.

While some funeral directors might find the idea of using a call centre to be somewhat impersonal, the truth is that it really makes a lot of sense. It helps to provide a high-quality service to your callers no matter what the time, and helps your business to run more efficiently.

At TOUCH Communications, we consider ourselves an extension of your business and provide a 24/7 seamless live answering service. If you’re ready to improve your business’s customer service experience, contact us today and our team of experts will get you started.

Learn More about Live Call Answering