Were you ever required to do a little travelling during a work week, or have you taken a vacation at a busy time of year for your business? Are you wondering if there are ways for you to get out of the office when you need to, but still have the confidence that your customers will get the service they deserve while you are away? One way to keep things flowing smoothly at your business while you are working on something else is to have a call-forwarding service such as that offered by Touch Communications.

What Is call forwarding?

Call forwarding (also called call diversion in some areas) is a convenient and easy way to manage calls when you are busy somewhere else. It is a service that lets you forward incoming phone calls to another number, which can even be a mobile phone or pager. This service allows you to take the call when you are able to. Once the call is answered by a professional Call Service Representative (CSR) in a call centre, the call can then be forwarded to a number of your choice.

Call forwarding increases the availability of the business to its clients or customers, no matter the type of business. This helps eliminate the need for customers to leave recorded messages on a machine or voicemail. Call forwarding services give that human touch that means so much to so many clients, which in turn can improve the relationship between business and client.

Here are a few reasons it makes sense to have a customized Call Forwarding service with TOUCH’s web access portal.

Customized Accounts

Customized accounts are created by Touch’s trained representatives to allow a broad range of variety and flexibility with your calls so all needs are met. Your business has its own special requirements, and a customized call forwarding account with TOUCH’s web access portal can ensure the care and service you need.

Round the clock service

Touch Communications’ call forwarding service operates 24 hours a day, seven days a week – which means you never have to miss an important call.

Incoming calls can be forwarded to any telephone number you choose and different types of calls can be sent to different personnel within your organization. The service can be as customized as you need it to be for your business including arranging for designated personnel to change at certain times or on certain days.

The best in customer care

To serve all customers the best way possible, all personnel at Touch Communications undergo extensive customer service training. All software and systems are programmed, designed, and built by TOUCH personnel. This allows new features, new services, and a new custom design solutions with a cutting edge.

Using customized call forwarding with TOUCH’s web access portal makes sense. Set your mind at ease with a service that works for you and your business. Make sure that every call that comes into your business receives the human touch and is dealt with in the most efficient manner possible.