Can you feel it? The air is getting warmer. Your employees – and maybe even you – are staring out the window more frequently and there is talk of heading to the nearest patio after work. And then, there’s the vacation requests that are starting to flood your inbox. Of course, after all the hard work they’ve put in this year, your employees deserve the break – but you also need to keep your office running during the summer months. Live call answering from Touch Communications can help keep your business operating even while your staff are enjoying Pina Coladas at the beach!
How live call answering can help you over the summer months:
Lots of businesses experience a natural slowdown – and may even close for a week or two – between June and August, but that doesn’t mean you want to miss out on a sale should a potential customer happen to call you during that time.
With live call answering services you can have your summer shutdown and have one or two employees available on call. When a call comes into your business, it will be answered by one of Touch’s professional CSRs – and if necessary, transferred to either yourself or to another designated staff person. Since there are no long term contract periods with Touch, it is the ideal service to use for a month, the entire summer, or throughout the whole year.
Even if your business doesn’t close during the summer, chances are you’ve got several people on your team that are requesting vacation time. If there are a number of people requesting the same time off, you may be forced to say no to some of them. And while saying no to your employees is sometimes a necessary evil of running a business, it can cause discontent in the workplace and may even mean that some of your best employees will start “brushing up their resume”.
Live call answer service can pick up some of the slack, meaning that more of your people can enjoy the summer that they have planned.
Run your business even while YOU are on vacation:
What if you don’t have a team? What if your business is … well… just you? In that case, going on vacation can be a challenge. Of course you’ll notify your best clients that you’re going to be away, but you might still have that nagging feeling that you’re going to miss that big deal because you didn’t answer your cell phone.
Touch Communication can help here too. When you use our live call answer service as a sole proprietor, you can specify what kind of calls you’d like to have transferred to you while you are away. Our trained CSRs will be able to answer callers’ basic questions, set up appointments for you on an online calendar for when you return. Even further, we can even screen calls and transfer the ones that you request.
Calls can be transferred to you anywhere in the world – whether it’s to your cell phone while you are at the cottage, or to the front desk of your resort. Just work out the details with us before you leave!
Summer is a great time to get away from it all – but for business owners, this can be difficult. Let Touch Communications help you get your summer back – with live call answer service.