As a business owner, you likely work long hours – but it’s impossible for you to be available 24/7. Even so, many types of businesses may wish to improve their value proposition by offering 24/7 emergency services to their clients. This may be the case with medical offices such as a family MD practice, dentist or veterinarian or a business that works in the trades such as a plumber or locksmith. Whatever the reason your business might need to provide 24/7 emergency services, you can save time and money through live call answering services with Touch Communications.

Why offer 24/7 Emergency Services?

The hassle of a flooded basement and the panic from a cracked tooth that bit down into that unpopped popcorn kernel don’t always happen during regular business hours. But when these things do happen, your customers want to know that someone is available to help. If you can assist someone in their hour of need, whether it’s on a Wednesday at midnight or on a holiday weekend, chances are they will turn to you the next time you need help – and recommend you to their friends as well. Businesses that offer round the clock emergency response, therefore have a distinct advantage over those that don’t.

Why use live call answering and how does it work?

Of course, it’s possible to have an office that is open 24/7 or an employee on hand at all times, but for many businesses this solution is simply too costly. The fact is that for most businesses, emergencies don’t happen every day so to have a designated employee on hand at 2 am might just mean you’ll be paying her to file her nails or check her Facebook status!

Live call answering is a much more cost effective solution than always having one of your own employees available, and to the person calling in it works exactly the same way! Off hour calls are transferred to our call centre where they are answered by friendly and professional customer service representatives who answer the call with the same script that your own employees do.

If the caller on the other end of the line has an emergency, our CSRs will respond in a manner that has been pre-decided by you. This may include directing them to the nearest urgent care centre in the case of a medical emergency, or contacting a designated person within your organization in the case of a plumbing emergency. If the call is not an emergency the CSR may book an appointment for them during business hours or perform another action that you have determined. Your customer is taken care of and your business runs seamlessly.

Contact Touch Communications to learn more

Perhaps you have been contemplating offering 24/7 emergency services. Or maybe you already offer them but you feel that your process is not as efficient as it could be. Touch Communications is proud to offer many businesses just like yours the ability to be available around the clock for their customers and we’d love to show you how we can do the same for your business. Give us a call today if you’d like to learn more.

Be Prepared Today with Touch Communications