Some of the best tradespeople do their work without a lot of office support. Many are one-man operations that mostly work out of their truck in between service calls. They may have an administrative assistant or a part-time bookkeeper, but often this is not enough to answer and transfer all the calls that are coming in for their services. A live call answering service such as that offered by TOUCH Communications can benefit those working in the trades in a number of ways.

Whether you’re a home renovator, plumber or HVAC technician, if you’re in your office, it means that you’re not earning money. Most successful tradespeople today, can usually be found in the homes of their clients, or in their trucks and vans driving from one client to the next.

The downside of this, of course, is that you may be missing important phone calls from other potential clients.

But with a live call answering service, calls can be answered, screened and directed to the appropriate person in your organization. Not only does this help you improve your overall customer service, but it actually helps you get more business since many people would simply call the next company in the Yellow Pages rather than leave a message or wait for a call back.

It allows you to offer 24/7 emergency service

There is never a convenient time for a basement to flood, a sewer to back up, or a roof to leak. And these kinds of emergencies don’t always happen from Monday to Friday during regular business hours. One way for tradespeople to generate more business is to offer 24/7 emergency services.

After all, if you do a great job for a customer during an emergency, they are also more likely to use your services for more routine applications.

But how can you offer 24/7 emergency services and still have a personal life? With live call answering from TOUCH Communications, a real person will answer your calls. Using the instructions that you give, they will determine whether the call is an emergency or not. If it is, they will redirect it to you or an employee that you designate. If it’s not an emergency, they can arrange a service call during business hours.

Booking service calls

Just because someone calls your business, doesn’t necessarily mean that they need to speak to you right away. They may simply wish to book an appointment to have their home inspected, their furnace serviced or their new dishwasher installed.

Using a shared online calendar, a representative can book these appointments for you. This leaves you more time to serve your customers.

Employee Check-in

If you have employees who are regularly on the road or working on job sites alone, consider using an employee check-in service. This not only helps you to know when and where they are working, but it also gives you peace of mind that they are safe.

With just a quick call, your employees can check in with a customer service representative at TOUCH Communications, and if they fail to check in, someone can be sent to check on them and ensure that everything is ok.

As someone who works in the trades, you know how important it is to have the right tools for the job. A live call answering service is a tool that you can use to help bring your business to the next level, and TOUCH Communications can help you get there. Contact us, and our team will be ready to help.