Leaving your business’ reputation and fate in the hands of a third-party answering service company can be a scary prospect. Will they provide adequate information and answers? Will they be kind, courteous, and empathetic? What kind of services can they offer my business? These are all pertinent questions that can really make or break a business owner’s perception of any answering service company. Below are a few of the more notable concerns people tend to have when looking to hire one for their business:

Seamless Representation

How an answering service will competently represent a business is always perhaps the greatest concern. Interestingly, this point is more about the business itself than the answering service. Since the business will need to give the necessary information to the answering service so that they can help calling customers, it is really up to the business to decide how thorough and detailed they want their answering service to be. To help make a more seamless experience, many answering services will use scripts and FAQs to help streamline their services and ensure they have the information they need readily available.

Customer Experience

This is a very understandable concern for any business owner since we all have firsthand experienced positive and negative interactions with answering services. To address this concern, you want to hire an answering service that values your business as if you were its own company. Not all answering service companies have this philosophy, but if you find one like TOUCH Communications, you can take comfort in the fact that your customers are being directed to experts in the field who are kind, caring, and helpful.

Cost-Effectiveness

Depending on your current circumstances, hiring an answering service company might be that next big investment your business needs to further its potential. Having people who can answer any call instantly without being concerned about your customers being greeted by silence or a busy line can be a huge advantage. However, pricing can be a confusing concept for most business owners. Some answering services will operate on a per-call basis while others have a time-bound model that charges for minutes. If price is a concern, most answering services are capable of offering you different rates and plans. This gives you a flexible option that can better suit your business’ particular needs.

Range of Services

Answering service companies can specialize in a broad range of services that you may find useful. Some companies may not have what you are looking for while others may provide more than a few services that you could benefit from. A few features you may look for could include 24/7 live answering support, live call forwarding customized greetings, web message review, marketing on hold, XML message format export, 24/7 technical support, and more. Some businesses use answering services for strictly receptionist purposes and some might use them for processing orders. Contacting the answering service company that interests you and discussing options is always a good idea to see if they are the right fit for you.

Looking for top-of-the-line operators to help give your business more cohesion and satisfy your growing customer base needs? Contact TOUCH Communications to learn more about how we can advance your business’ communications!