Summer is a time for making memories and nobody knows this better than those who organize summer camps and day camps for children. But before you get to arrange fun activities for the kiddies, you’ve got to work with the parents. This means getting the basics such as registration and payments, not to mention answering a plethora of questions from moms and dads who want to make sure their children are being well taken care of.
So how do you handle this much-needed communication with parents without sacrificing efficiency and profitability? Live call answering from Touch Communications might be the solution you’ve been looking for!
With live call answering, parents of your campers can get access to information 24/7 allowing you to focus on other aspects of your summer camp program. While you may have never considered using a call centre to assist with summer camp logistics, there is good reason to do so.
Make Enrollment Easy
An essential step of running a successful summer or day camp is – obviously to have campers enrolled. Since the enrollment process generally happens before much of the regular staff is working, it can be tough on a camp’s bottom line if they have to hire a lot of support staff weeks or months before camp has actually started just to handle registrations.
Contracting a live call answering service like Touch Communications is considerably more cost effective and best of all, we can take your calls 24/7. For the parent that works odd hours, that is a huge bonus.
Questions Answered, Urgent Calls Transferred
Parents understandably want to be able to get in touch with any camp that is caring for their children. But not all calls need to go to you. When a parent calls in with a simple inquiry such as what time they should pick their child up, that is something that can easily be handled by one of our CSRs.
On the other hand, if there is an emergency at home and a parent needs to get through, Touch can transfer that call to the camp, your cell phone, or to any other telephone number that you have assigned.
And again, if you are running an overnight camp, knowing that you have a 24/7 call answering service will give parents peace of mind knowing that they’ll always be able to get through.
Manage Staff and Volunteers
It’s not only parents who need to get in touch. Touch Communications can also take calls from staff or volunteers who might be calling in to get their schedule or who are calling in sick. Our CSRs can help take these calls off your hands so that you have more time to oversee the day to day activities of your camp.
This summer, take your camp’s customer service to the next level. Contact the team at Touch Communications today to learn more about how we can help make that happen.