With the rise of e-commerce, smartphones and PVRs, today’s consumers are looking for instant access to information and assistance 24/7, so when they call your business, they do not want to leave a message and wait for someone to call them back. If they find themselves transferred to voicemail, many will simply hang up. If you’re lucky, they might call back later, but if you’re unlucky they’ll simply call your competition instead.

While just about any type of business can benefit from Live Call Answering, there are certain kinds of businesses that find this service particularly helpful.

Online Businesses

Whether you do all of your business online or only a portion, listing a telephone number on your website, is important to give credibility to your website. Of course, this means that it is important that someone is available to take calls!

While potential customers may be quite comfortable shopping online, they may still have questions about your product or service. If this is the case, they might not be willing to actually make a purchase without the opportunity to speak to a real person. With Live Call Answering, you can be sure that your customers’ calls get through every time.

Independent Professionals

Many professionals such as accountants, financial advisors, and real estate agents find themselves regularly “out of the office” either helping their clients or drumming up new business. Since good customer relations are the lifeblood of these professions, they don’t want the calls of their valuable clients to have to go unanswered.

But since many of these professionals are essentially running one person operations, it isn’t practical for them to always be available to pick up the phone. With Live Call Answering, people in these professions can ensure that their clients receive the customer service that they deserve.

On-Call Trades Services

Many businesses which provide trades services to homes and businesses do most of their business on location with their client. Home renovators, plumbers, electricians and landscapers often have small companies in which most – if not all – of their team is working on location.

When a customer calls, it is important to quickly sort out which calls need an immediate response (such as a plumbing emergency), and which calls can be handled at a more leisurely pace. If a trades service worker is on location with one client, they don’t want to seem rude by taking up time talking to another person who calls in.

With Live Call Answering, different types of calls can be screened and forwarded to the appropriate company representative. It is win-win-win. A win for the person who is calling in and receives assistance immediately; a win for the client you are on location with as their own project is not being interrupted; and a win for your business which can keep its reputation for great customer service.

Small but Mighty Operations

It is amazing how much some businesses can accomplish with only a small team of people. Whether it’s an office environment, a warehouse or a small machine shop, some companies seem to be able to take on the world with limited staff.

Of course sometimes this means that the entire team is engaged with operating the business and there is not always someone available to take calls. With a limited budget for personnel, it simply may not be possible to have a dedicated staff person to answer incoming calls.

Fortunately, Live Call Answering service is available to help these types of businesses as well. This solution is less costly than hiring a dedicated receptionist or switchboard person, and it ensures that your business won’t lose potential customers just because your small but mighty team was busy with day to day business operations.

As a business owner, you know the challenge of getting customers. It can be a dream come true when you don’t have to go after them, but rather they call you. So you shouldn’t waste the opportunity by letting their calls go unanswered – especially when Live Call Answering offers a simple solution.