As the adage goes, the only two certain things in life are death and taxes. But at least when it comes to taxes, things happen on a predictable schedule. Death, however, can be more unpredictable – which is why funeral directors can benefit from live call answering services.
If you operate a funeral home, then you understand that you must be available to families at a moment’s notice when they lose a loved one. But being tethered to your telephone simply isn’t practical – and having staff always on call is expensive.
Fortunately, live call answering services from Touch Communications can provide many benefits to your funeral service business. Here are four reasons why using live call answering services from Touch Communications might be right for your business:
24/7 Services
As mentioned, a call to a funeral home can take place any time of day or night. In fact, many deaths occur late at night or early in the morning outside of what most people would consider normal business hours. Even if the death has occurred earlier and the body of the deceased is already with the funeral home, distraught families may still call at odd hours with questions or concerns.
Professional and Sympathetic Customer Service Representatives
Funeral directors must walk a fine line between keeping things professional and showing empathy for the families that use their services. Naturally, they don’t want to pass off their callers to just anyone. The CSRs from Touch Communications always show the highest level of professionalism and are trained to deal with a wide range of clients. Our CSRs understand the importance of treating your customers as if they were their own and representing your brand accordingly.
Call Forwarding
Obviously, there are some things that Touch’s CSRs can’t do for your funeral business – such as visit a home to pick up a body. At Touch, we offer call forwarding services so that you or a designated staff person can still get emergency calls that only you can handle.
Appointment Setting
Of course, not every call to a funeral home happens because a death has occurred. These days, more and more people are understanding the benefits of pre-paid and pre-arranged funeral arrangements. Many callers simply want to book an appointment to ensure that final arrangements are made according to their wishes and that families are spared the burden of having to arrange things themselves.
While these types of calls typically do take place during regular business hours, you don’t want to take them if you are busy with a funeral or tending to a grieving family. Allowing Touch to take the call and make the appointment using an online calendar frees you up to give your best service to those who are physically present at the funeral home.
While some funeral directors might find the idea of using a call centre to be somewhat impersonal, the truth is that it really makes a lot of sense. It helps to provide a high-quality service to your callers no matter what the time, and helps your business to run more efficiently.
At TOUCH Communications, we consider ourselves an extension of your business and provide a 24/7 seamless live answering service. If you’re ready to improve your business’s customer service experience, contact us today and our team of experts will get you started.