One of the biggest concerns that many businesses have when they are considering a live call answering service, is that it will be impersonal, or that it will not reflect the brand of their company. But at TOUCH Communications, we understand that your business is unique. Even if you have hundreds of competitors, there is still something special about your brand – and as such, your business deserves customized service.
How do we provide custom call services?
The first step in customizing our services, is to understand your business and your business needs. Do you need our reps to answer the phone a certain way? Do you need us to ask specific questions? Do certain calls have to go to certain people?
By taking the time to get to know you and your business, we can tailor make a package that is perfect for your brand and your business. The following are a few ways we can put together call services designed specifically for your business:
Live call answering
Whether you require help in booking appointments, handling inquiries or simply managing the large volume of calls that you get every day, our CSRs (Call Service Representatives) are representing your business when they answer the phone. Your clients will never know they have reached a call service – that professional and friendly person on the other end of the line is your personal assistant.
Transferring calls
When certain types of calls have to go to certain people in your company, we can do that for you. This not only saves you the expense of having a dedicated switchboard person, but it also ensures your people don’t waste any time on calls not meant for them.
Call forwarding
Do you need to have important calls forwarded to you when you’re travelling, or to someone who is covering for you while you’re away? Simply let us know, and customers calling your number can be transferred to any phone number you choose.
Appointment booking
Not only do we answer calls, but we can also provide a service where we actually book appointments for you using a shared online calendar. And don’t worry, you can customize when you want to have appointments booked and when you don’t.
Employee check-in
Do you have employees who work shifts alone? Increase their safety through our employee check in service. It’s the next best thing to having a co-worker being there with them.
These are just a few of the ways that a custom call service like TOUCH can work for your business. If there is another type of telephone, text or email service that you require, let us know – because if you can think of it, it’s probably something that we can do!
After all, there’s a reason we call it “custom.”