As the weather starts to warm up, it is hard not to get excited about the upcoming summer festival season. Most of us love to enjoy festivals and other events but only a select few really understand all the hard work and people hours that go in to making one of these events a success. Experienced event planners discover “hacks” along the way – tools and strategies that help to make the job easier. One of these hacks is to use a call answering service such as Touch Communications.

Let’s take a look at a few of the ways that Touch Communications can help make your festival or event run more smoothly.

Volunteer Coordination

Volunteers are the lifeblood of many festivals and other big events – and the bigger the event, the more volunteers that are needed. Touch Communications can help you manage this festival army by helping coordinate schedules. Volunteers can call in to our centre with their availability and our CSRs can input them into an online schedule.

They can also call in for information or with any questions they may have.

24/7 Information Line for Vendors and Performers

If your festival includes vendors and/or performers – especially from out of province, it’s important they can have a number they can call at any time in the weeks and days leading up to the festival. They may need to inform the organizers of special needs or request information.

Since they may work at odd hours or reside in a different time zone, having access to a call centre that is open round the clock will be a huge bonus for them – so don’t be too surprised when they want to come back to your festival next year!

Emergency Access to Event Organizers

If you’re busy with all the logistics of running your big event, the last thing that you want is anybody and everybody calling you with matters that they can either handle themselves or delegate to someone else. You do however want to be reachable if there is a legitimate emergency.

You can arrange with Touch Communications exactly want kind of calls you want to be put through to your personal cell phone and who you’d like to take calls from. Our professional and friendly CSRs will put through the calls you want – and for the calls you don’t want, we can professionally answer any questions or direct the call to someone else on your team.

Organizing a large event such as a festival takes a lot of coordination, but a call centre such as Touch Communications can make that coordination easier. And since we don’t require you to sign long term contracts, we are the ideal solution whether you need to use our services for several weeks or only a few days. Yes, the weather is getting warmer and all of us are looking forward to festival season – and here at Touch Communications we are looking forward to helping you make your event a success.